*Updated 24th December 2020*
Tier 2 Rules.
TIER 2 Rules Apply in Cornwall from Boxing Day
Only Bookings from TR & PL (Cornwall) Postcodes
Bookings from billing addresses in Tiers 3 & 4 will be cancelled and refunded.
Unfortunately due to the coronavirus we have had to implement some strict regulations with regards to reopening our venue as suggested through government guidelines.
Our capacity for skating sessions has been reduced from 240 people down to a maximum of approx 50 people in the venue at any one time. Please book in advance for any sessions you wish to attend to avoid disappointment of turning up to find we are already at our reduced capacity. You can book via our website.
When booking we will need to take a contact name and phone number for track and trace purposes, these details will be destroyed after 21 days of you attending our venue. We also have a QR NHS Poster for track and trace.
Please bring your mask with you for entry, indoor public areas & ordering food & drinks.
You DO NOT need to wear a mask while skating, eating & drinking.
You DO NOT need to wear a mask in the new outdoor seating areas.
We have installed signage from entry, all around the rink to exit. Please read and follow all signage and please ensure all children are supervised and understand too
Just a friendly reminder that the adult accompanying all young skaters are responsible for ensuring our new safety measures are followed.
Please use the hand sanitizers which you will see on arrival and around the venue.
Please maintain social distancing whilst in the venue, where possible please stay 2 metres away from other customers or at least 1 metre + if not possible.
We have a one way system in place for entering and leaving the venue, please enter through the usual main door of the venue and leave through the big door in the cafe, staff will be on hand to point you in the right direction and there will be tape on the floors to highlight social distancing spaces.
Any adults accompanying children on any of our sessions, please be reminded that they are your responsibility. You must supervise them throughout the sessions with regards to social distancing.
We have introduced a range of new health and safety measures that seek to reduce the risk associated with the presence of COVID-19. These additional health and safety measures are in line with government advice and the requirements of local health authorities.
UPON ENTERING
Pick up your skates & protective equipment, if required, from the skate desk. Once collected, find an empty bench/seat space to put on your skates. Please maintain social distancing and follow directions of the skate crew. Make sure you are not blocking access to the skate desk, toilets or rink.
Please bring your own sanitizer if possible, but sanitizer stations will be available around the rink.
RINK SAFETY
All skaters must use the hand sanitizer provided before entering the rink area.
Please follow the arrows around the rink
Please follow any instructions given by these staff members.
From time to time areas may be out of action for cleaning.
SESSION END
There will be an announcement to let you know that your session will soon end.
Once your skate session has ended please return your skates & any protective equipment to the skate desk, where they will be sanitized.
Please exit as quickly as possible after your Skate session has ended, via our new exit adjacent to the rink, this exit takes you straight into the car park.
SKATE CREW HEALTH CHECK
Our Skate Crew will be fully trained prior to re-starting work to ensure they are healthy and ready to work
All Skate Crew members will receive a temperature check at the start of their shift.
Every Skate Crew member will be fully briefed every day on maintaining the highest cleanliness and hygiene standards
Any first aid that is needed will be administered with extra safety protection for all.
Whether you plan to re-join us soon or at a later date, be rest assured, we will do our utmost to provide a fun & safe rink for you and your children, or friends, to enjoy.
Happy Skating!
