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Returns

Exchanges & Returns

Return Address:
 
Rollers Roller Rink
Unit 14, Pool Industrial Industrial Estate
Pool, Redruth
Cornwall
TR15 3RH
01209 211895

We want you to be 100% happy with your order. If there is something wrong with it or you need a smaller/bigger size then please let us know and return it to us unworn for an exchange, goods must be returned back to us in a saleable condition and we will then send you out a replacement.

Please return your item to the address above along with a note to explain you would like another size.

Please remember to include your order number, name, address & contact number.

Before returning anything please email us so we know to look out for your return order and process it as soon as we can.

Refunds or replacements will only be made if items are returned to us within 14 days of receipt of the goods.

Unfortunately, we cannot exchange, give credit or refund goods which have been worn,  stained by make-up, deodorant or perfumes whilst being tried on, items covered in pet hair, cooking smells or have been damaged by you after receipt.

Personalised items with your name or slogan printed on them are non-returnable unless there is a fault or mistake in which case we will replace the item in the same size & colour.

Buyer pays return p&p on all exchanges unless the item is faulty or a wrong item has been posted in which case we will refund your postage for returning the item and send out your replacement in the same size & colour etc free of charge.

We will not refund:

Items that are not returned in there original packaging or have the labels missing.

For example:

Roller Skates without the box.

Leg Warmers with display card missing or unattached.

Headbands, Sweatbands or Mesh Gloves without the card & display bag

Any items that have been washed, tumbled or smell of soap powder etc

Any items that are returned in non saleable condition will be returned to the buyer at the buyers expense.


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